Thanks for your message. We’ve received it, and will reply by the end of the next working day. You should also receive an email from us with the details of your request. If you want to send us any more information, you can reply to this email.
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Your home may be repossessed if you do not keep up repayments on your mortgage. Equity Release may affect the size of your estate and could affect your entitlement to current and future means-tested benefits. To understand the features and risks on an Equity Release product, ask for a personalised illustration.
If you wish to register a complaint, please contact Ian Scott, Scott & Goose, Brickfield House, Thornwood, Epping, CM16 6TH, tel 01992 563644.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
